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They sent me a dress that had the neckline completely crooked. Instead of hitting at the middle of the chest it hit off center to the right (and no it's not an asymmetrical neckline in the description). I informed them I wanted to return it and requested an address. The response told me I had to pay shipping and then urged me to give it to a friend or relative "to wear as a present." I told them no, I still wanted to return it and needed the address, and they responding again telling me I had to pay shipping, but still gave no address. I'm in my third request for an address and if they don't respond this time I'll have to send the dispute to my credit card company. What a load of garbage.
Erin S.'s review of TBdress earned 4 Very Helpful votes
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team