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I signed up to create one cover letter last February. I thought the service was free, or at most a few dollars... to make ONE cover letter. I just today realized that this site has taken $40 from me each month for the past 11 months... (I have a lot of payments coming in and out of this account all the time so it was easy to miss). $440 later and I had NO idea that I had signed up for a monthly service, I never would have agreed to pay $40 per month for a service that I needed only one time. Total scam, do not use this website unless you want to lose some of your hard-earned cash like I did. I also did not receive any receipts or email reminders (maybe they went straight to junk mail?) or anything like that. I had one email from when I first signed up, telling me about my "free" account.
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Erin J.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer