Erin H.

I ordered three gems from this site about a month ago, and then waited... and waited... and waited... for them to get to my home. Today I got a paypal notice that I'd been refunded my money. No email from them or anything. Two thumbs down, guys. Thanks for a complete and utter waste of my time.

The selection is amazing and the prices are right, but as far as customer service goes, this site gets an "F". They advertise hassle-free returns and free shipping on all products, but my TWO orders were charged (non-refundable) $20 each for shipping. How they trick you: An item listed as $100 on the site will cost you exactly $100, but your invoice will list it as an $80 item with a $20 shipping charge. If you want to return that item, you're out $20, because shipping charges are non-refundable. The customer service department seems like it's located in India, and understanding the service associates is a bit of trouble. I played a mind-numbing game of calling, being transferred, getting hung up on, called back, and going in circles for just too long. The main guy (Vishnu) I was talking to was very rude, unprofessional, and interrupted me numerous times.

In short: This site is very good if you are 100% sure you want to keep the item (without even seeing it), or if you can afford $20 per item, plus return shipping (and insurance) charges if you do decide to return it.

I spent $200 on two items on this site, and when all was said and done, I was dissatisfied with the merchandise, and was out $50.