Erik N.

I ordered a season box set. This company ( if you can even call it that) charged me and never shipped. I checked my order on their site and they had canceled. I then spoke to their site online consultant about the situation. This is the exact conversation thread that we had. I am Visitor and the consultant is Amy...

16:33:06 Thank you for contacting us. An operator will be with you shortly...
16:33:27 Operator Amy joined the chat
16:34:18 Visitor: hello

16:35:21 Visitor: hello
16:35:39 Visitor:!?
16:35:42 Amy: what can i do for you?
16:36:55 Visitor: I placed an order on 10/30/2012. I was charged for this order and did not receive the item i had puchased.
16:37:35 Amy: could you please give me your order number?

16:37:52 Visitor: KG**************051
16:38:04 Amy: wait for a moment
16:41:01 Amy: ALL In The Family Seasons 1-9 DVD Boxset is out of stock at this moment
16:41:38 Amy: please check if you would like to choose another DVDS for instead or we full refund to you
16:44:32 Visitor: No thank you, I only wanted that particular DVD set. I would like a full refund of what I was charged ($80.73), which included a transaction fee of $2.35.
16:45:08 Amy: but we just charged you $ 77.35
16:45:37 Amy: the bank will collect us some handing charged if you refund to you
16:45:59 Visitor: My billing statement on my credit card says otherwise!
16:47:19 Visitor: I was charged two separate transactions. The first was $78.38 and the second was the transaction fee. Where exactly is your company located?

16:49:07 Amy: but we just charged you $ 77.35

16:50:47 Amy: please check if you woulike to accept that we send you ALL In The Family Seasons 1-8 DVD Boxset and refund you the money for season 9
16:51:51 Visitor: Actually that would work for me.
16:54:26 Visitor: Do you recognize the following: SHI SHI SHI YI FU DIAN
This was the name or description of the charge made to my credit card.
16:55:05 Amy: please check if you would like to accept that we send you season 1-8 and refund you $15?
16:56:04 Visitor: Yes I accept that you send me season 1-8 and refund me $15?
16:57:19 Amy: OK. Wewill refund you and send you within 24 hours and give you the trackking number wihtin 2-3 working days
16:57:43 Visitor: Thank you.
16:58:26 Amy: usually it will take you 7-14 working days for the money back to your card
16:59:16 Visitor: Ok, that will be fine.

16:59:31 Amy: OK
17:00:45 Visitor: Am I waiting for some type of confirmation? Or are we finished?
17:01:17 Amy: what confirmation
17:01:24 Amy: we have did our deal
17:01:37 Visitor: Thanks, I appreciate your help.
17:02:00 Amy: my pleasure, please feel free to contact us if any further needs
17:12:23 Visitor joined chat again
17:03:18 Operator has connection issues, we temporarily moved you to foreground queue. Sorry for keeping you waiting.
17:12:31 Operator Amy is back
17:14:06 Visitor: Hello again. I have decided to change my mind. Please DO NOT ship the last order of All in the Family Season 1-8. I would just prefer the refund.
17:14:43 Amy: But I am afraid we will collect 10% handing charges as the liquadated damages to our supplier and the third part payment platform if you want to cancel your order.
17:16:21 Visitor: I do not understand. Could you please explain?
17:16:53 Amy: explain what? We will collect 10% handing charges as the liquadated damages to our supplier and the third part payment platform if you want to cancel your order.

17:17:24 Amy: please give me a quick reply
17:18:07 Amy: please give me a quick reply we are arranging to ship your package
17:18:22 Amy: please give me a quick reply we are arranging to ship your package
17:18:36 Visitor: well if the order was out of stock to begin with, then i should not have been charged in the first place. I would like my money back please promtly

17:19:00 Amy: please give me a quick reply we are arranging to ship your package
17:19:07 Amy: we will collect 10% handing charges as the liquadated damages to our supplier and the third part payment platform if you want to cancel your order.

17:19:40 Visitor: yes you keep saying that. Do not send or arrange any order just refund the amount you charged me
17:20:06 Amy: ok we will refund you 90% within 24 hours
17:20:22 Visitor: I bet you will!
17:20:40 Amy: do you agree?
17:20:44 Visitor: that was sarcasm btw
17:21:01 Visitor: not really, I would like the refund that I deserve
17:21:10 Amy: do you agree or not?
17:21:21 Visitor: not
17:21:37 Visitor: Please refund the full amount
17:21:45 Visitor: thank you
17:21:45 Amy: so we send you 1-8 and refund you 15
17:21:55 Visitor: no
17:21:57 Amy: or we refund you 90%?
17:22:06 Amy: please make a chioce
17:22:26 Visitor: Refund me 90%, you theif
17:22:41 Amy: OK