Erika s.

An update to the one star review below. After posting the following review I was contacted by Veronica Gao who took over my request for a return. I explained very clearly that the return policy needs to be crystal clear with an ALL SALES FINAL except for certain cases which will be reviewed individually. That's what is should say. Understanding my frustration she offered to take the dress back for a refund. So I say this again, do not buy from them if the purpose is to try it on to see how it looks. You need to be confident in the style and fitting of the dress. If you are, this company is a great place to order from. The shipping was fast and aside from my issue with the boning in the bust area, the dress was lovely. Just not for me.

I needed a dress and fast for my wedding so I ordered dresses from several websites since the whole going into a bridal shop is exhausting to me. I had never ordered from JJsHouse before so I was cautious. I read their return policy and chatted with a representative asking that if I don't like the dress on me can I return it and she was quick to respond with a happy "Of course. Your satisfaction is of the utmost importance."
I received the dress and the boning in the bust is so poorly done it makes my chest look lopsided and misshapen. I knew this would never work for me. So I contact customer support with the photos and my explanation for wanting a return as their return policy requests I do. I hear back from a Cathy Zhang who tells me to go have a tailor fix it. My response is... No. I would go to a tailor to adjust a dress not fix their sloppy mistakes. I then get an offer for 15% off. Again... No. I would like to RETURN the dress. I don't want it I won't wear it and I want my money back. Then I get an offer for 30% off. This is so frustrating because I covered my grounds... I asked before buying and this is what I get. I get a "we don't want it you keep it."
Still waiting and arguing so we shall see how this goes...