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Erika P.

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1 Review by Erika

Groupon

  • Groupon

“It used to be so much better.”
12/5/15

I am very sad that a great company has gotten quite bad in the last year. The customer service is pathetic. You used to actually get a response in under 4 hours as they still advertise but now it takes several days.
Today they are advertising a 30% discount with $200+ purchase but when I place items worth $207 in my cart, I only get 20% discount! That's just wrong.
Also their live chat hours are apparently only 1 minute each day from 8:59-9 AM Mon-Fri and 10:59-11AM Sat and Sun. I tried to live chat them today at 12:50 pm and they were offline. Is this a joke?!

For anyone interested to know this, the company has been owned by Groupon since ever they changed their name from Ideeli to Ideel.

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