Why so many bad reviews?! Ideally I would shop local. But I recently moved and finding an office with all the products I use has been challenging, therefore I found dermstore thru the brands I use as an authentic dealer. Or what ever, before ordering i decided to read these reviews, and almost didn't order, but decided to go for it. Shipping was free, both times I ordered it got here fast and was well packaged and my products have been fresh. This is a real website, selling real products. I will order again.