I have sent over 20 emails to this company! They sent the product which I had cancelled by mistake and wanted me to ship it back to them while I was OUTSIDE THE UK. As it was a mistake on their behalf, the company should return the shipping cost also, they didn't return a single quid. I did a first class delivery which cost 16 pounds! I emailed them more than 5 times about this and never had a single respond so now I am taking it to another level. I have consulted with my lawyer about this and am considering to file a lawsuit against this company if they are not going to do anything about it. I have wasted 16 pounds for no reason!