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Erica Y.

Contributor Level

Total Points
86

1 Review by Erica

  • DressLily

1/25/15

UPDATE TO THIS REVIEW:
After I've written this review, a different representative reached out to me and they have now refunded me in full. I'm changing my rating to 2 star instead of 1 star as a result of this. And since I've never received my order, I cannot comment on the quality.
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I had ordered $75+ worth of clothing items on this site. A week past when the item was supposed to have been delivered, I sent an e-mail requesting status. Someone assured me it was on the way and wait for another week. Another week passed and still nothing. Again, I inquired about my package on the site and again was told to wait as the 'package is on its way'. Two more weeks nothing and I was given the following response:

"As you have not pay for insurance for your order, we can not undertake the compensation in the event of the shipment being lost. I will try to apply reshipment for you, however you will need pay us 25 USD to cover the compensation.

For refund, we will refund 38 usd"

Either way they are making a profit from what I had originally ordered. This place is a SCAM.

Service
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CustomerService R. – DressLily Rep

Dear Erica Y.

Thank you for your valuable feedback.

Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We have emailed this customer twice for whether resend or refund, while the customer never replied us. We look forward to the reply soon and then resolve this issue.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Erica Has Earned 6 Votes

Erica Y.'s review of DressLily earned 6 Very Helpful votes

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