Erica J.

Buying on tophatter has been okay. I have bid for items and always watch how much I spend. The items always seemed to be as they appear on the site. I'm happy with the purchases I have made so far. However, as a seller I am NOT happy. I agree to giving tophatter 10% Commission they take and the 50 cents for the post, but they are keeping a little bit more than that. For an item sold at $1, I should be receiving 40 cents but I am only getting 7 cents. I went through all of my sold items and noticed that a little bit of extra money was kept on top of the agreed amount they have listed... totaling over $15 extra dollars taken from me. I keep track of everything and where it is in the process of my selung it. I have 5 star review and my customers are happy with there items, but Top hatter is stealing from me with no explanation. There is no number to call top hatter and talk to someone so I submitted a issue ticket about them stealing. Its been 2 days and I have not heard anything from them. You would think they would care more about their sellers so they don't go out of business if all the sellers walk away... but it seems as though other sellers are not keeping as good a track of their money as I am. Once my last few items are delivered I will no longer be selling on tophatter. There is another site however that I find great which is called vinted. It is not an auction site, I list the items and what I want for them and that's it. The site does keep their commission but they show you how much you will be getting when you start pricing your items. This is what tophatter needs to be doing to show you what you should be getting. But taking extra money with no explanation is stealing! Very disappointed because the site has good potential to become something great. Every seller should beware... unless you don't care.