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I made two orders about a week ago, adding up to about $60 or $70. Under the status is still says "payment pending" and no money has been taken from my account. I've never had a website take this long to actually pay for the items? I've emailed them and attempted to call costumer service, but the US number is invalid. I've seen so many good reviews for them by youtubers and such, so I was really surprised. I just want my clothes ugh!
Emmy N.'s review of CNDirect earned 9 Very Helpful votes
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Dear, i am really sorry for the problem, and beg your forgiveness. If you paid via western union, normally we need 4-5 business days to pick up payment, since we need your right and full payment information to check whether it is available to pick up or not. And sometimes, we even need to go to our local bank to pick up payment. And if you paid via paypal e-check, then it needs 6-7 business days to receive the payment. Hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Customer Service Department