HOPELESS! So excited to found this website, place an order last month and a month later my order is still getting process… No point emailing them as no replied, I waste a whole day tracking down this so call SammyDress address! Finally found it due to me working for a freight company. If I don't get my goods in 3days I will send someone to your address to get my money! 1st and the last time I will ever order from this hopeless website I don't care how cheap you make yourself out to be no one deserves to be waiting over a bloody month and goods are still being process! USELESS!
Dear eMMS,
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best Regards
Sammydress Customer Service