Emma V.

I ordered a few clothing items and as expected, the inexpensive clothing had very poor quality. I returned almost my entire order because I was so disappointed in the clothing. I received confirmation that my returned items had been received and a credit would be made to my "Shein wallet". I quickly withdrew the money from the wallet and was informed that it would take 15-20 days to have the charge taken off my credit card. After this time no credit was reflected on my credit card. I reached out to customer service and was instructed to give them my PayPal account because crediting to my credit card would take even more time. I gave them my PayPal account (later to read that this is a way Internet scammers steal money) and was told to wait 2-3 day/s. Still no refund! It has been over 2 months since I returned my clothing items and have not seen a refund. My recommendation would be to NOT SHOP HERE OR GET SCAMMED BY THEIR PAYPAL SCAM.

I order an expensive gift on December 1st and was assured it would be in by Christmas. A week before Christmas and the beats headphones I had ordered had not arrived and was late past the expected delivery date. I called customer service and was told they would be shipped by the end of the week. Still not receiving the package I called on Christmas Eve and was told the order was out of stock and would not be delivered. I was not notified by an email and only found out I would have no Christmas gift for my brother because I had called customer service. I am very disappointed with my experience with No More Rack and will not shop on this site ever again.