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Emma J.

Contributor Level

Total Points
128

1 Review by Emma

  • DressLily

9/21/14

I ordered about four things after seeing these cute butterfly heels. I decided to shop their site and order a couple other things as well. I was so thrilled by the prices and how cute the shoes and clothes I got would be when I got them. I even paid extra to have them here within 3-7 business days. Well I realized after tracking my order it had been in processing for like 4 days in a row. So I looked up their customer service phone number and it went straight to a strange voice mail, it didn't even have the company's name on the recording. I chalked it up to its overseas I believe and maybe that's is just how they have to handle U. S calls... so I left a message asking if someone could please let me know what was going on with my order. It's another 2 weeks later and I still haven't received anything, not a call to even lie and say it's back ordered or that it's being shipped today. I have not gotten any reply other than from my credit card statement with my order paid in full to the company. I will never shop online here, there or anywhere again, it's to much of a risk! But I am not going to let it just slide, I will use whatever outlet I can, and you can start with PayPal or B. B. B. I will pray that no one else gets screwed over and scammed!

Tip for consumers:
JUST KEEP ON CLICKING IT'S A SCAM!

Service
Shipping
Returns
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CustomerService R. – DressLily Rep

Dear Emma J.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Emma Has Earned 8 Votes

Emma J.'s review of DressLily earned a Fraud Buster vote

Emma J.'s review of DressLily earned 7 Very Helpful votes

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