I ordered a watch as a Christmas present. I gave plenty of time, ordering it way before Christmas. I had even ordered a pair of boxers after this which arrived. I have still not received my watch 4 weeks down the line. I tried ringing the customer service line a few days after the 7 working day delivery date. Even the number wasn't easy to find! The person on the phone told me I would definitely receive my watch before Christmas. I have rung again today and am still on the phone 10 minutes later, haven't even spoken to someone yet. Not impressed!