Ordered from them twice - the first time was a t shirt which was delivered very quickly. The second time was a custom wall clock which was ordered before Christmas and didn't arrive until January. They don't tell you when you order that the custom products actually come from America so as an international customer (despite ordering from the UK store) the items take 7-10 working days longer to be delivered which is very misleading. When the clock did arrive it looked really cheap and was damaged. I contacted customer service who gave me a full refund straight away. I wouldn't recommend the site for custom products but for other items from the store they are fine.