Emma B.

I ordered two items. I have to say I was surprised by how quick the delivery was. One item was 'one size' and I have to say it was very pretty and much better quality than I expected.

However the other item was 'M' and I had checked the specific measurements very carefully to ensure it would fit me (I chose the size that was a few cm bigger than my measurements to make sure) as it was quite a lot of money for me and a long time to ship, etc.
This item was just awful. It fitted well, apart from the sleeves, I just could not get my arms in the sleeves, and I do not have large arms at all. I believe only a small child would be able to get their arms in the sleeves, and then the rest of the dress would not fit.
I explained this to customer services, and they insisted that I had ordered M, and they had sent M, so there was no issue with sizing. They do not speak good english, they ignored whole chunks of my emails, and kept on repeating the same thing. This has been going on for months, and the most they can refund me is 2USD.
Terrible customer services, just crap.