EM L.

I can't express my hate for this company enough. I ordered a dress for my niece. I should have known better since my computer warned me about opening the link. We got the dress and it was made from a really cheap material and did not fit at all. In the photo on the website, it was a cute mini-dress. However, on my niece (who is tall), it came way beneath her knees. The waist was also 4.5 inches too big and the bust was too small. I had to "chat" with an operator first since no return address was listed on the site, and, in broken English, I was told I had to email customer service. This was where the horror begin. I was then told that they has spent a lot of time and money on the dress, and that it fit perfectly - and that I had to take PHOTOGRAPHS of the dress while I MEASURED it (bust, waist, hips). I was incredulous - but it was like talking to a brick wall. Finally, I measured the dress and took pics, and, in fact, it was not even made according to the measurements on their own stupid charts listed on their website. When I sent the pics, they still wouldn't believe me. I also sent a pic of the model on their website, in which the hem of the dress ended a foot above her knee, as well as the "Satisfaction Guaranteed" sign on their website - I even included a photo of me holding the dress up to my body. I am a 6.1 man, and the hem of the dress comes down to my knees. In addition, I pointed out that the material is already fraying, and that there is no label anywhere that states what kind of material was used. What followed was a lot of back and forth, with them maintaining that they made the dress correctly, and that it was custom made - even though I just ordered a size 4 - and that it took over ten days to make. I then pointed out that that was a lie since there were only 8 days between the time I ordered the dress and the time it was shipped. They even had the gall to say I should take the dress to have it fitted. Finally they offered a 15% refund - at which I scoffed - and then 20% - at which I still scoffed. I am still dealing with this fiasco. I have lodged a complaint with PayPal and told them they shouldn't let this company use their service. AVOID THESE THIEVES AT ALL COST!