I just got off the phone with their customer service department because after almost two years of zero activity on my account they charged my bank the $39.95. Due to this charge my account over drafted and I got three $26.00 fees because of them. I called the service department and they wouldn't admit to the false charges and said I had never canceled my account even though there had never been a charge in that almost two years. They would refund my charge but when asked about compensation for the $79 they caused in fees they basically said not my problem. And that they were happy with how they had served me. The shoes are uncomfortable and cheap. Don't bother with this.