Emily P.

We booked a place in Amsterdam with Airbnb. The place worked out fine but when it came to getting our deposit back which they assured us had been done a day after checking out it has been nothing but hassle. They charged my card the full amount and included the deposit and try telling me that they never charged the deposit to the card. My credit card company said they had to do a credit, they couldn't just cancel the part that was the deposit. I must of corresponded with 7 different customer service people who just did not get that concept. It's over 4 months and still not received the $300 deposit back to my card. They said someone of higher position would contact me and they never have. Not worth the hassle if you don't get the deposit back it makes it expensive not a good deal.