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I ordered a chambray maxi skirt and was very dissapointed when I recieved something compleley different then what I had originally ordered. And was even more dissapointed when I called and found out that the item I had been waiting for was out of stock.
But Lulu's has recently contacted me and overnighted the item I had originally ordered. They were very nice and apologetic. I was also given a credit for my inconvenience. I was not happy with my begining experience but I am happy with the end result and with the service they provided trying to make sure that I was happy.
Emily M.'s review of Lulus earned 7 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Emily!
We are so sorry you received an incorrect item! That was a mistake on our end, and definitely not the experience we were hoping to provide you! We looked into your order, and saw that we happened to have your size back in stock so we set up a replacement order and had it shipped to you overnight at no additional cost! I hope this helps!:)
Please let us know if we can do anything else for you, and we will happily assist.
XOXO
Lulu*s