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Emily L.

Contributor Level

Total Points
163

2 Reviews by Emily

  • RedeemVacations

3/17/21
Verified purchase

I should be able to pay the taxes and fees when I have a specific date and hotel planned. It seems sketchy that I have to pay before I even book the hotel.

  • DressLily

9/20/14

SCAM!

I ordered two dresses that I had planned to wear for my sister's bridal shower and bachelorette party. Unfortunately over a month later I have yet to receive them and have been given the run around. They keep making excuses. I opened a paypal dispute and after paypal forced them to hand over a tracking number which said the package was never received by the shipping company, they begged me to drop the dispute. All this after their original reply to me waiting a month trusting it would get to me and their final reply after a month was, "If it's not there after a long time let us know and we will call your post office for you." I had already been to the post office to check on several occasions and when you were supposed to get the package much earlier than a month, I think a month would still be considered a long time. So I no longer have an event to wear either dress to even if the package were in existance, but they tried getting me to hold of on the dispute until 46 days after purchase because paypal gives you a 45 day window to file one.

They also said after 31 days they would give me a refund. Guess how many times I requested a refund and was given the run around?

Tip for consumers:
Don't use this site.

Service
Value
Shipping
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CustomerService R. – DressLily Rep

Dear Emily L.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Emily Has Earned 3 Votes

Emily L.'s review of DressLily earned 3 Very Helpful votes

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