Emily K.

I ordered a dozen glass crystals through a seller from aliexpress. While they did arrive, the seller made NO ATTEMPT WHATSOEVER to assure that they were shipped properly (i. E., all were thrown in a bag without any wrapping around them) and as a result, all were broken either completely in half or chipped at every single facet and were unusable. I am suspicious that they may have even been broken prior to purchase, and that they did this to unload defective merchandise and extort shipping/handling fees. I send a photo pf the damaged merchandise and was old that if I wanted a refund that I had to pay shipping to return the merchandise, which I refused to do due to the fact that the costs were high, no resale was possible on their part, and that they had shown complete negligence in their shipping. The dispute process was a joke; I ended up putting a stop payment through Visa instead. As far as I can tell, there is no way to air a grievance to aliexpress on a frozen order, so I have decided not to do any further business with them and I am sharing my experience where I can. Also, I have to say that prices on ebay are comparable if not better. Aliexpress is simply not worth the headache.