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My orders shipped Sept. 2 and another Sept. 14 and now it is Nov. 5 and I still do not have either order. I understand that I opted for the free shipping which they do say that it can take up to 45 business days but that is ridiculous. I have shopped online before and have never had to wait this long with any other company. At this point I want my money back.
Emily H.'s review of DressLily earned 5 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Emily H.
I wish to say thank you for providing valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your understanding and patience
Yours sincerely
Dresslily Customer Service