Emily G.

I ordered two items from the HauteLook sale. The order confirmation informed me it would take 2-3 weeks for my items to ship. After waiting over a 4.5 weeks and not receiving any type of communication from HauteLook or Nordstrom Rack, I sent an email inquiring about the state of my order. Only then was I informed that they were unable to fulfill any of my order. They refunded the money for the order back to my account and gave me a $20 credit to use on my next purchase. This attempt at customer service was certainly "too little too late." In my opinion, it is a very poor business model to not have exact knowledge of how many items are available before a sale begins. I will not be shopping at HauteLook or Nordstrom Rack in the future.