I have bought several things that were in great condition. They do have a return policy but its only for 30 days! I have sent one bag in and they "bought" several of the items. I was okay about the price I was getting back until I realized they charged me for the return fee. I don't remember saying I wanted the clothes back. I think its a great idea and there are some things on there that are really great deals, but I am now very selective of what I sent to them and buy from them. I really wish the shipping fee was a little cheaper!