Emily G.

I am amazed at all of the negative reviews about this site! I have gotten nothing but incredible customer service any time I had an issue. Regarding slow shipping -- yes, they are SLOW. But it clearly states on the site their shipping policies and the amount of time you have to wait before your order ships.
I have twice received items that were not of good quality. Each time I contacted customer service with a POLITE and detailed email, I heard back within the same business day. Both times my money was refunded, I received a site credit, AND I was able to keep the items (if I desired to do so.)
Give them a try. They are a product preview site -- kind of like merchants "testing the waters" to see how well each product will sell. That's why there is the delay when you make a purchase... Consider it "pre-ordering" something before it hits the market.