Emily E.’s Reviews of Groupon & more

Emily's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

168

Contributor Level

Total Points

Daily Deals

6/17/15

I started ordering from Ideeli in 2011. My issues have been recently and constant. It started when I ordered clothes and shoes for a trade show. It was all supposed to be shipped together, but the shoes were missing. They tried blaming it on the shipping company, but whatever. I got my money back. Life goes on. Then I decide to order more shoes for the trade show seeing as my original two choices hadn't arrived (and I was taking advantage of a buy 4 get 25% off deal). The pretty pair of Desigual heels I ordered were glorified Birkenstocks, f%@king hideous. The other three, which said they "ran true to size," did not. I still wanted the Desiguals and saw the shoe I had originally wanted had been added to an ongoing sale. I reached out to customer service about the wrong item and asked if I could get the correct item and still get the discount. *imagine crickets chirping here* That "4 hour estimate", PFFFFFFFFT! Don't even. And yeah, I'm aware it gives a 24 hour window after that, but 4 hours has NEVER happened, so bish please! Why even put it there? To make people like me madder? When you say things like that and don't deliver, you turn customers into raging bulls. And I needed some quick responses- my shoe was about to sell out. I waited, waited, waited, then just bought the shoe full price figuring I really did want it for my show. Shoe comes in, hello Birkenstock again! I ended up at DSW. Added to that, when I sent repeated emails to customer service, I was, in so many more polite words, told I should have cooled my tits while I waited for a response. Hello! Flash sales! Ummmm... get on that s#! T!
I've noticed, and I don't think it's a coincidence because it has happened a couple times, that if I have a credit on my account and return another order for credit, the second return seems to be held for an unusually long time... pretty consistently until the first credit is spent. Just things that make you think twice.
So the latest fiasco: I ordered 2 Free People shirts and Diesel pants, highly discounted, assuming because once they were out, they're out (seeing as I am not seeing them in inventory now). For whatever reason, the paypal payment had an authorization issue (probably due to recent password change). I followed the link to my order. There are two options: retry paypal and "edit your funding source." I tried both. Retry kept saying it failed to authorize and the edit redirects you to paypal, basically leaving you with no options. I reached out to customer service saying I preferred to pay via paypal, but if not I could use a card. I was told that once a payment doesn't authorize via paypal, I just had to let the order cancel and re-order the items. 1) I purchased those items with a credit, so I would have to wait for my credit to be re-issued. 2) NONE of the items are even available any longer. And really, you can't doing ANYTHING?! Whaaaaaaaaaaa?!
Jason F, you poor soul, I'd hate to have your job coming in with the mop after those sops in customer service excrete all over the customer base. Good luck. I'm still struggling to use up some credit, but then I am done.

Comments (0)
140K Views

Helpful (1)

Thank you

DeeDee L. – Groupon Rep Over a year old

Hi Emily,

Thank you so much for being in touch via Site Jabber.
I am sorry to hear of the issues you’re having, both with the items you’ve ordered, and the authorization with PayPal.
To address the second issue first, when you pay for your order through PayPal, they are the owner of the payment information, and you essentially complete checkout via their website – outside of Ideel’s checkout process. This means that Paypal is the sole source of payment for that order. So if there is a payment issue with that order, we’re not able to change the payment method to a direct credit card payment. Essentially, the order cannot be completed, because PayPal does not offer the ability to change the method of payment through their site either. While I understand the frustration that this limitation can cause, it is a result of how PayPal works as a business, and the nature of how we bill you through their service.
In regards to the Desigual shoes you’ve ordered, the description “true to size” is meant to convey the notion that these items are not irregularly sized or listed in non-US sizes, the latter of which we sometimes need to note for the items we sell. However, every manufacturer will have slight differences in how they size their items (or sometimes large differences) and one of the fundamental limitations of buying online is that learning curve of figuring out what sizes work for you from different brands.
Without the luxury of trying on an item before you buy, sizing will always be tricky, and if something is off-standard enough that you feel it is mis-sized, my CS team should work with you to return the item for a full refund as a one-time courtesy. If that has not happened in the case of the Desigual items you ordered, please private message me with those order numbers and I’ll be happy to resolve that for you.
Finally, I want to apologize for the longer-than-usual wait time for a response to your e-mails. Our Customer Service team works hard to reply to every customer inquiry within 24 hours, which is our pledge to every member. The notice that we typically answer e-mails within 4 hours has been part of our confirmation e-mail for years, and in that time has often been the case. As you can imagine, when we can’t hit that 4 hour mark, it’s always for a good reason, either increased volume of customer contact, or a short staff due to illness, etc. We always strive to get back to you as soon as possible, and in a case where time is off the essence, we have representatives available to help you via live chat from 8am until midnight, Eastern Standard Time), Monday through Friday, and 10am to 6pm on weekends.
Either way, the discount you were requesting could have been honored after the fact by an agent, and if that did not happen, please private message me that order as well and I will be happy to look into the cause of that miscommunication.
If there is any other issue that I can help you with, please include that in your private message as well.

Best,
Jason Faria
Director, Customer Service