Emily C.

I ordered a workbench with this company. I first placed an order that later on had to get canceled since it was so heavy! I then was told to wait to receive a cancellation email before reordering. I never received such an email. I had to call the Sales Rep that placed the order. This was a week later, and then 2 days later I received a very generic email from Jessica, "Your order has been canceled." I still don't know if I got charged since it was placed on another corporate card. I then called back the Sales Rep, she got a quote for me as I needed the workbench to be delivered to a specific lab where I would later have someone else assemble. I waited 2 extra days for this quote that was $400 more... I just agreed since it was a hazard for an employee to carry. The delivery company came, and refused to go into my office! So now I have a huge and heavy box sitting outside. I immediately called the Sales Rep where she later on transferred me to customer service only to hear "dead silence." So I hung up and directly called CS. I gave the customer service rep my order number, and she states that I was never charged this service. I had to have her pull up the original canceled order to show the same items were ordered, but a $400 delivery difference. She then placed me on hold to verify this... um hello common sense that I was charged for this delivery service. She then said she would contact that delivery service to see what would happen. This happened on a Friday and I am on PST so I was willing to give it until Tuesday morning for an answer for them to either take it into the office or refund. On Wednesday (3 days after contacting) I finally called customer service. They said my refund was pending approval. I made them refund me at that very moment. So overall, terrible, and I mean terrible communication with this company. It took a month for this whole ordering and receiving.

I wish I read all the reviews before ordering. The clothes are okay quality. However, I did order an item that I thought was a sweater, but turns out it was a thin material. The pictures do not capture what the item is like. Also all the clothing fit, but the sleeves are extremely short. To get a refund, exchange, or store credit, I would have to ship back to China. Way too expensive! I'll just swallow my pride and lose $40. Companies like this exist in China so they can easily and cheapily import orders to customers. However, since they are in China it is nearly impossible to export your order back due to high price cost. So stupid. If you do ship your order back make sure you get a tracking number. Something is telling me that they will "lose" your exchange.