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This is the worst company. I was informed I was only going to be charged 1.95 for the one resume. I was charged 39.95 for a month after 14 days. I called for a refund thinking it would be simple. They refused to give me a refund. The customer service rep hung up on me, after saying she was the supervisor and that there was nobody above her I could speak to. She said they have a no refund policy, which I agreed to when I paid the $1.95 for the one resume. HERE IS THEIR REFUND POLICY AS POSTED IN THEIR TERMS AND CONDITIONS:
REFUND POLICY
ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at *******048, emailing *******@resumegenius.com, or by using live chat via ResumeGenius.com.
NO WHERE DOES IT SAY NO REFUNDS.
This place is a scam. I called my bank to dispute the charges and we will see how that goes.
Tip for consumers:
DONT.
Emalie P.'s review of LiveCareer earned 4 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
We're very sorry that you have had this experience with the service of ResumeGenius.com. We are livecareer.com and we are not associated with resumegenius. We went ahead and found the number for their customer service department in Google for you (866) 215-9048. Hope you get a proper resolution.
Best Regards,
Live Career