Ema F.

I booked a ride from Radisson blu Tonk road to Nahargarh fort in Jaipur in India. While booking the ride, both pick up and drop points were specified.

Even when we hopped in the cab, we told the driver specifically that we need a drop to nahargarh fort.

However, when we reached amber road just at the bottom point to Nahargarg and jaigarh fort (both on same way) the driver stopped and said this is the last point. He refused to drop us to the fort (any nearby fort). He asked us to get down at a point where there was absolutely no other transport service. It was scorching hot and disturbing. He did not move from that place. He said officially, this is the last point and we are not permitted to go beyond this point. A local auto fellow came and said he can give us a ride.

We kept requesting the driver to drop us till the fort but he said we are not allowed to go beyond this point. He said beyond this point he can take personally and asked us to pay him Rs. 300 just to drop us till the nahargarh fort gate. We repeatedly told him to drop us to the fort gate but he refused and said either we should get down here (point which was 9kms before the fort gate) or pay him 300 and go. He also asked us to decide fast as the waiting meter is running and we are being charged for it.

We were left with no choice but to get down in the middle of no where. We also did it because of anger and disappointment. Luckily, we found the auto guy whom we anyways had to pay Rs. 500.

We felt cheated and harassed. This is absolutely wrong work ethics and I am extremely disappointed with uber service because of today's experience.

I would also like to bring to your notice that the invoice that I have been sent, I have been charged Rs. 200 entry fee for amber fort which I never went to.

It seems the uber app is still not able to track and locate its vehicles pick and drop locations.

Having a female co-passenger the driver should also be careful and not drop us in a deserted location.

I am extremely angry and I want to give negative rating to the driver as well as the uber services.