elya k.

This has been by far the WORST experience of my life! JustFab has no idea how to run an ethical business. They screw over so many people without thinking twice about how they are treating their customers. I ordered two boots back in September when they were running their buy one get one free special. I received the boots to find out the warehouse had screwed up and sent me the wrong color, brown instead of grey. I called JustFab immediately and the lady I spoke with told me I would be receiving the grey ones and all I had to do was send back the brown ones. Well, I did my part and they did not do theirs. I sent the boots back to them, which was a complete inconvenience for me because I live in a small town where the closest post office is miles away! I go into my account to find out instead of receiving the grey boots the order had been cancelled! The boots had run out of stock and because of their error I not only did not receive the boots but had to send the wrong ones back, too. To make matters worse, I cannot cancel my membership and get MY money back, I received a stupid store credit that I HAVE to use on another JustFab purchase. Are you freaking kidding me? How is this okay? How does a company so unethical get away with such horrible business practices? SAVE your money, this company is HIGHLY unethical!