The customer service is excellent. I did have a order with them and I had to cancel my order. I did it so within 24 hours. They really tried to help me out. I did also get my refund like they promised within the time frame they stated.
I came to Dylan Queen for my step daughters prom dress as the prices were in my price range and I had a budget. The dress came and couple of weeks later so did a invoice for taxes and duties that I had to pay. I don't think the information is clear enough on the web site. I have ended up paying a lot more. Will not be buying from there again.
Tip for consumers: BE AWARE ABOUT THE TAXES AND DUTIES