Ellie H.

I was absolutely disgusted by their customer service. I became a VIP member in order to get my shoes for cheaper. I carefully read the ENTIRE terms and services to make sure I would be able to cancel the membership which charges $40 a month regardless of you purchasing shoes or not. I purchased my shoes and immediately called to cancel my service. The lady told me that I was trying to scan them, ME! She said that I couldn't purchase one pair of shoes as a VIP member to get the discount and then cancel. She then informed me that since I TRIED TO SCAM THEM that they will be cancelled my first order too. So... no shoes for me-No VIP member for them.