Elle P.

"Worst customer service experience. Not only did it take over a month to ship (it says 10-14 days to my country), all of a sudden their customer service says no it's really up to 20 days. Either way it was over a month. I finally receive my denim jeans and it has no hole to button. Literally no hole... To button. The maker forgot to make a hole. I sent dresslily photos and what was their reply? "You need to use a tool to cut it yourself". They gave me a faulty item and expect me to do a DIY. I told then I am unsatisfied and something needs to be done eg a refund. They then asked if I want a coupon code for next purchase. That is the last time I'm purchasing from there so there's no need for a coupon so they can make more money for me to wait another month. If this was any other online retail store they would have either refunded or ship another one. Customer service is so poor I do not recommend it to anyone. Don't bother. Save yourself the time and money rather than going back and fourth."