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My order took over one month to arrive. I emailed customer service asking for a refund at one month as they had not even shipped the order out and they ignored my request and eventually shipped out anyway. When the order finally arrived the clothes looked nearly nothing like they did in the pictures. I would not have purchased any of these items if I knew what they really looked like.
Ellen S.'s review of SHEIN earned 2 Very Helpful votes
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This company is all around horrible. There is no customer service to speak to or chat with. You...
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.