Ellen P.

I ordered one bottle of Heal-n-Soothe (1 month's supply). I tried it for 2-3 weeks but realized it was interfering with my sleep (as soon as I stopped taking it, I didn't have any trouble sleeping). I called to get a refund (as it promises on their website). First I was told that I was one day past the 30-day refund period; the young man on the phone was SO SORRY but they couldn't change the policy. Then when I argued that it was in fact the 30th day, he said it had to be mailed back to them within the 30 days. When I said I didn't see anything on the website or in my order email about such a policy, he came back and told me they don't do refunds for opened bottles! Despite my asking him repeatedly to show me where on the website it mentions any of these pesky details, he was unable to pinpoint where, just kept saying it's on the website.