Ellen M.

I used the web and got a great price on a room in LA. There were not issue with that reservation. I then tried the number to call to get an even lower price. I was told I would save $25 off the published rate, which as actually the same rate offered directly by the hotel. I booked. No $25. I have called several times to complain but gave up as I was so annoyed. It felt like fraud. I haven't yet stayed using this reservation. Hope there are no issues as I hate calling these people. Well trained to pay no attention, or at least that is how it feels.

I travel a ton but will never use them again. Worse web experience with travel that I have encountered.