Ellen D.

Their "trip insurance" is a joke. I purchased a round-trip ticket for $389 and the insurance in case I needed to make any changes to the trip. The insurance was $28. Not only would I have to pay for the change up front and file a claim through their insurance, the cost of the change would be $359! When I told them that price was ridiculous and asked for a supervisor, they hung up on me. When I contacted them back, I was told I would have to make the change through the airline, U.S. Airways, who quoted me $759 to make the change. Really? When I became upset and, yes, sarcastic, I was hung up on.

I purchased round-trip airline tickets through Expedia and their travel insurance. When I tried to change the last leg of the trip, I was told by U.S. Airways that it would cost me $759 up front and then file the claim through Expedia's insurance. Really? When I became upset and, yes, sarcastic, I was disconnected.