Elle J.

I purchased an expensive Kate Spade bag from Gilt, and fewer than 5 months later it is completely falling apart, one of the handles is almost completely detached. I have only used the bag 3 times! I called Gilt to report this, and the customer service representative was rude and unhelpful, and refused to make any exception based on a defective product. Also, I'm not even sure this is an authentic bag as it arrived without a dust bag, a tag detached, and is now falling apart. I would definitely not order any high-end merchandise from Gilt, because I don't think it's authentic, and if there is ever a problem you are out of luck!