Elle G.

I received one item with a hole in the side of the dress. The other was the wrong size shirt. I ordered 3 shirts in the same size and only 2 of them were received as ordered. Apparently the sizing changes depending on what product is ordered. So for example it will say US - size XL, which means size XL. But in other items it it will also say US size XL but will be converted to Asian size XXL. I believe this to be misleading.

Although I sent my complaint with a copy of the order confirmation, they tell me they need the order number (seems to be to hard to look at the previous order number seeing it was sequential eg. *****#14 and *****#15 only split for warehousing purposes after the purchase). They also claim the size I ordered was correct.

They have so far refused to even look into the issue with the hole in the dress, they just keep harping on about the size, which is misleading. I have sent 4 emails now without acceptance of either claim.