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El K.

Contributor Level

Total Points
86

1 Review by El

  • Airbnb

5/20/16

I began using this site in 2012 and initially found it good value for money because it was starting up and the fees charged in addition to the rental fees were reasonable. However, I've just finished a 5 month trip through South and North America and have terminated my account because of the many issues I encountered. The number of substandard accommodation we stayed in was appalling - no due diligence appears to be done by the site to ensure a reasonable standard or cleanliness, let alone value for money. Hosts varied from great to don't give a damn (other than getting the money). Prices charged were high, particularly when I compared the price for the same property listed on the airbnb site and another site (like booking.com). And, the icing on the cake, airbnb showed no ability to comply with its own publication guidelines, allowing false and defamatory comments to be posted on its site and failing to address the issue when it was raised. I spoke to a host who had once listed on airbnb and now used another site because she found the fees charged by airbnb to be steep and the customer service also non-existent. The site double dips, charging both hosts and renters hefty fees and offering neither any support nor service. Hosts, find another site to advertise on (like VRBO or Stayz). Renters, do your due diligence - check if the property is listed elsewhere, as it will likely be cheaper, and check tripadvisor for property reviews - better yet, use kayak or another booking engine to find what you are looking for.

El Has Earned 6 Votes

El K.'s review of Airbnb earned 5 Very Helpful votes

El K.'s review of Airbnb earned a Fraud Buster vote

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