Elizabeth S.

I was to have gotten my order about two weeks ago - it's been well over a month and when contacting SammyDress their answer is that I should try waiting again as long, and asking my post office if they are holding my package for some reason. Luckily I paid with PayPal, as this is my second negative experience this summer ordering from overseas. I've always had very good luck. Not this time. If my order doesn't arrive, and in as-advertised condition, by the end of September I will be disputing the charges.

"I have been an ArtsCow customer for years, as their promotions are great and the ability to customize is wonderful. However, this last order, I ordered two cosmetic bags, each one personalized different. They were to be given to sisters at the same time. The packing slip showed I ordered correctly, but two of the same name showed up (two different and correct designs but name on back was not correct for one bag). I requested they redo the wrong one, or refund both bags, as I cannot give to one girl without the other. They insisted that I first destroy the merchandise, then they would refund ONE bag. I said that would not work for me; I wanted the refund first, then would be glad to destroy it. They denied refund. I went to PayPal who voted in my favor but then asked me to return the bags to Hong Kong with tracking. I told them thanks but no thanks, that would cost too much. I asked instead if photos of the destroyed merchandise AFTER the refund would suffice, or shipment of the actual correct item could be expedited - I still want what I ordered! PayPal generously is going to refund the items with no penalty to ArtsCow, which bothers me. ArtsCow did the order wrong and aren't penalized?!?! I will never order from them again. Additionally I will find every opportunity to post a negative review. They could have just sent what I ordered, or refunded. Instead they requested I continue to pay for their mistake. Horrible Customer Service."

Contrary to your reply, PayPal did decide in my favor. See attached photo, as well as photo of incorrect merchandise. Your reply was inaccurate and you are either uninformed or untrustworthy. I would just like the correct bag shipped to me, please.

I HAVE REQUESTED THAT YOU REPLACE THE WRONG ITEM. JUST SEND ME THE ANNIE BAG AND I AM HAPPY, AND WILL SEND YOU PHOTOS OF THE DESTROYED BAG. YOU HAVE NOT OFFERED THIS. YOU KEPT OFFERING ME HALF MY MONEY BACK. SEND THE RIGHT PRODUCT WITH NO ADDITIONAL CHARGE AND I WILL BE HAPPY.

FOLLOW UP: ArtsCow is saying they are willing to replace the wrong product if I submit a photo of the item destroyed - which I have done. I will follow up with this review if I receive the correct, ordered merchandise.