Elizabeth P.

On 11/7 I ordered a Roku 2XS. I instead received the Roku XD. On 11/26 at 6:32 Daily Steals sent me an email in which they stated that the XD was "accidentally" shipped out instead of the Roku 2XS, and that they only found this out that same day. Daily Steals offered three options: 1) Keep the XD model, get a $20 refund plus a $10 credit on my next Daily Steals order 2)Return the XD model to exchange with an XS model as advertised. They would cover the shipping both ways, send an HDMI cable, and give a $10 credit towards my next Daily Steals purchase 3)Return the XD model with no shipping charges for a refund and also get a $10 credit towards my next purchase.

Sounds great, huh... but wait... here is the kicker... I was given 22 hours and 45 minutes to respond to this email. Since I was involved in a major project, I checked my emails the morning of 11/26, and then the evening of 11/27... oops... too late. Yes, because I checked my emails the day they sent the email in the morning, and the next day in the evening, I missed my "grace period". And what happens if you do not respond in 22 hours and 45 minutes? They automatically give you option 2... I have to keep the wrong product, but get $20 off what I paid. Really, this sounds like a bait and switch scam.

I have tried emailing Daily Steals on all their different drop down menu choices. I even called them, but funny, their mailbox is either full, or they have a message saying to email support. Obviously they do not want customers calling them.

I want the product I ordered, not some cheap version. It does not matter that they took $20 off the price. I would not have ordered the XS even if it was $10... I do NOT want that product. And then to give people 22 hours and 45 minutes to respond... it is obvious that they did not want to deal with the mass returns. Have you EVER heard of a store giving you a refund/exchange/error policy of 22 hours and 45 minutes? I haven't either.

I have ordered from them in the past and have been mostly satisfied, but this is the worst customer service I have seen in a long time. I am still waiting for a reply from this company and for them to make good on sending me what I ordered (though who knows how long this could take...).

This is not a good way for a company to stay in business. If I do not receive the exact product I ordered, I will have to contact my credit card company.

Beware of purchasing anything from them... you do not know what you will get. (I rated Daily Steals Customer service as n/a since as of 10 pm on 11/28, I have yet to interact with their customer service.)