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Elizabeth N.

Contributor Level

Total Points
81

1 Review by Elizabeth

  • FabKids

10/31/15

I had a coupon for a free outfit. I picked something but I believe I had to still enter my cc info (POSSIBLY for shipping but this was a while ago so can't be sure)
Got the outfit wasn't impressed but I didn't realize at the time I had signed up for the subscription I thought it was a one time thing because of this free trial coupon

Well anyways about 3 months after I realized I was getting $30 a month taken out of my account... I called customer service who were AWFUL

They said I had to use the credit (which I didn't want because the outfit was cheap) I told them I wanted my money back and how no where did the coupon say I would be billed monthly after getting my trial outfit.
They agreed to give me one month back and send one outfit (so I was still out an additional $30) ONLY of I kept up with the company

Ummm no... they continued to tell me I wouldn't get my money back unless I stayed with the company and pretty much tried to blackmail me with my money... I finally talked to a manager and was told I could get my money back($30) and one outfit regardless (but he was very rude about it)... eventually I got the $30 back but never did receive the other outfit but after my awful customer service experience I wasn't going to bother

So I got one Walmart quality outfit for $60

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