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This is the worst merchant on the internet today. I have received from ideeli in the past month, one previously worn (and damaged) bracelet and two necklaces that I did not order and do not even remotely resemble what I did order.
The fine folks at ideeli customer service (there are rocks in my front yard with higher intelligence) promised me a full refund - purchase price plus shipping - back to my debit card. I have this agreement in writing.
Today, I get an email from customer service that my purchase price - less shipping - is now available to use as STORE CREDIT.
Hey ideeli, no offense, but I don't want to shop on your website ever again. So I'm going to need you to go ahead and refund the entire amount back to my debit card as you originally promised...
I will post again once I have resolution. Until then, caveat emptor! Or shop with someone else.
I love you, zappos.com! Your customer service should be emulated everywhere. And the stuff you sell is pretty great too (cute wide-width shoes, oh my!). Keep up the great work and don't ever change.
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Hi Elizabeth,
Thank you for taking the time to share your feedback on Sitejabber. I'm sincerely sorry to hear of the experiences you've noted, and would like to personally look into what occurred, and make this right for you. Though I'm truly sorry that you were disappointed with your order(s), we do stand behind the quality of all of our featured products. I can assure you that all of our items are new, authentic, and come directly from the manufacturer or a licensed third party. Please know that in the unforeseen event of a defective or damaged item, we will certainly provide a refund in the manner you choose (either directly to your credit card or in store credit). That said, would you be so kind as to share your order number(s), or reach out to us at support@ideeli.com so I can further assist? Thank you, again, for your feedback as we continually strive to enhance the ideeli experience.
Best,
Jason Faria,
Customer Service Manager