Elizabeth H.

I ordered a computer from the bestbuy.com site that was fulfilled by buy.com/Rakuten. The product was shipped quickly, but when it arrived it had specs significantly inferior to what I ordered. I spent 30 minutes on the phone with customer service who ultimately concluded that the specifications listed online were a "mistake". Given that a less knowledgable customer would not likely have realized they didn't receive what they paid for my conclusion is that this was a scam.

I had a good experience with this site - the fabrics are gorgeous and customer service very responsive, but actually receiving the order took a little longer than expected. The designer was extremely helpful and bent over backward both to solve problems and understand what I was looking for, and I was ultimately thrilled with what I ordered. I would definitely recommend them, probably better suited to a discriminating and knowledgeable customer as their products do tend to be very high end.