Elizabeth F.

I ordered 5 Tart Inifinity Maxi dresses in black for my bridesmaids from ideeli.com. When they arrived the one medium sized dress was the exact dress I ordered, the other 4 (size small for all of them) were knee length versions of the dress. I attempted to email and live chat with ideeli.com and couldn't get a response. Upon further research I found a phone number and finally got an answer after two phone calls - they sold out of the maxi length and found it an okay substitution to send me these knee length dresses instead. I had no prior warning or notification. The person I spoke with made it sound like he was doing me a favor by providing free return shipping on the items he sent me that were wrong and coudln't understand why it was an issue. I would absolutely NEVER shop with ideeli again and would highly recommend anyone considering it to ponder if they care if they get the exact product they ordered or something ideeli independently deems an okay "substitution".