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Beware. These guys ship usps. I had an address change and the usps wanted an additional 20 dollars for delivery which I refused. I emailed them 3 times with the new address and was assured it was going to be reshipped. A month later, still no order. I emailed again only to get the following email Stephen Guinane, Sep 23 10:29:
Hi Elina,
Thank you for reaching out.
I'm happy to clarify our shipping options for you. As I look at this order the economy package is being used. Most items ship via UPS but the Economy option ships via UPS SurePost (final delivery made by USPS).
If you select Economy shipping at the checkout and later need to make an amendments to your shipping address or to request a Will Call or other form of interception, we will be unable to do this. Sadly, we only have this option for orders that ship via UPS. USPS may request additional costs if they're able to alter an address in transit.
Apologies for the trouble but next day shipping was not selected at the checkout.
To find out more about our shipping, please visit
This in their opinion constitutes as resolution..
Elina M.'s review of Gilt earned 6 Very Helpful votes
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Hi Elina,
I am sorry to hear we could not resolve your issue to your satisfaction. If we were able to reroute USPS orders, we would absolutely do so. Customer satisfaction is our utmost priority. Sadly, we are not permitted to make changes to orders shipping via this service.
I understand this is not ideal for you and if there's anything further we can help with, please Private Message us with your order details.
Best,
Jamie,
Gilt Customer Service Specialist