Elena S.

The hotel charged us in the wrong currency and well in advance though the confirmation clearly says that we are supposed to pay in the local currency during the stay. Further to our complaint the customers manager from hotels.com wrote us an email which simply contradicted the terms of our reservation. She simply ignored the fact that we were charged in advance and, when we sent her our confirmation email, she wrote that the "local currency is the currency which the hotel charges". Seriously? I always though t that the local currency is the national currency of the state where the hotels is located. I must have been mistaken all 13 years of my legal practice!
IN BRIEF - DO NOT BOOK THROUGH THIS SITE. BETTER GO TO BOOKING - THEY AT LEAST HAVE AN ADEQUATE CUSTOMERS SERVICE WHICH TRIES TO PROTECT ITS CLIENTS.

The hotel has charged us more than was confirmed in our reservation through booking.com. While we stayed in the hotel the boking.com assured us that we should just take the payment invoice from the hotel and then they will reimburse us the difference. We sent the invoice to booking, and now they are saying that the hotel has charged us the OFFICIAL RATES and that they cannot do anything. Seriously? Then everything written on booking.com is just a bull$#*! and you can just go the hotel and get a rack rate. Never ever use the again. Lots of friends around with booking.com (double charge, problematic cancellation even though rate is fully refundable, etc).